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Forum Discussion

drdoz's avatar
drdoz
Apprentice
Jul 21, 2018
Solved

Orbi/Circle and Apple TV

When I have Circle enabled, my Apple TV becomes unusable. Almost none of the apps work (netflix, bbc, even the app store). I have the device marked as "unmanaged," and yet Circle is still apparently screwing with its connections. 

 

I also use Layer3 cable-over-internet TV and this also seems to have problems with Circle. Why isn't "unmanaged" really "unmanaged?"

  • drdoz's avatar
    drdoz
    Jul 23, 2018
    Thanks for the reply. Both issues are resolved. After several restarts of both devices, Circle finally stopped managing the Apple TV. I found that the layer3 device actually had 2 connections (one cryptically named) and I needed to unmanage both.

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi drdoz,

     

    Welcome to the community!

     

    1. Are the same services (Netflix, BBC, App Store) functioning on another unmanaged device?

    2. Have you tried setting a filter level (Adult) for the Apple TV and check if the issue will persist?

     

    Regards,

     

    Dexter

    Community Team

    • drdoz's avatar
      drdoz
      Apprentice
      Thanks for the reply. Both issues are resolved. After several restarts of both devices, Circle finally stopped managing the Apple TV. I found that the layer3 device actually had 2 connections (one cryptically named) and I needed to unmanage both.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi drdoz,

       

      Thank you for the update and confirmation. Glad to know you got it working.

       

      Regards,

       

      Dexter
      Community Team