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Forum Discussion
juched
Dec 08, 2017Apprentice
R7000 - Disney Circle - Internet speeds through router slowdown
Creating a new thread to focus on this one issue. I don't believe this is a general slow wifi/slow internet issue, but is clearly Circle related. All tests done on wired connection via my Net...
TomBT
May 02, 2018Guide
I happen to have a stand-alone Circle cube that I used before I got the R7000. I disabled the internal Circle function and reattached the external device. Now my internet is back to full speed. So it is definitely something to do with the internal setup.
Yes, I updated to the latest firmware and yes, I did a reset after updating.
Yes, I updated to the latest firmware and yes, I did a reset after updating.
TomBT
May 21, 2018Guide
I received a beta firmware that supposedly fixed the slowdown issue. I updated to this firmware and did a hardware reset, rebuilding all my settings (not restoring a backup file).
Now I cannot enable the Circle protection. If I try thru the app I get an error saying "something went wrong, try again." If I try to enable Circle thru the web interface I get an error saying to "check my connection to the DSL/Cable modem".
I also noticed that on the web interface, it is supposed to list "Agent Version:" and "App Database Version:". Both of these are blank.
I reported these issues to Netgear support thru my case number but have not heard back from them.