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Forum Discussion
pjdowson
Oct 28, 2021Guide
RAX48 Smart Parental Controls Not Tracking Time
Hi, I have owned the RAX48 router for about a year and decided to start the free trial of the Smart Parental Controls on 10/13/2021. Initially the time was not being tracked on the first day,...
- Oct 28, 2021
I appear to have resolved this issue on my own.
The reset of the firmware, and subsequent re-enabling of Smart Parental Controls did not automatically re-link the devices on the network with thier respective profiles.
After re-adding the devices to the profiles via the App, I was able to see usage and history being reported in the app.
There is still an issue where the usage section of the profile will not show time details for Websites & Apps, but does under categories. I submitted a separate bug report via the app for that issue.
pjdowson
Oct 28, 2021Guide
I appear to have resolved this issue on my own.
The reset of the firmware, and subsequent re-enabling of Smart Parental Controls did not automatically re-link the devices on the network with thier respective profiles.
After re-adding the devices to the profiles via the App, I was able to see usage and history being reported in the app.
There is still an issue where the usage section of the profile will not show time details for Websites & Apps, but does under categories. I submitted a separate bug report via the app for that issue.