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Forum Discussion

pjdowson's avatar
Oct 28, 2021
Solved

RAX48 Smart Parental Controls Not Tracking Time

Hi,   I have owned the RAX48 router for about a year and decided to start the free trial of the Smart Parental Controls on 10/13/2021.   Initially the time was not being tracked on the first day,...
  • pjdowson's avatar
    Oct 28, 2021

    I appear to have resolved this issue on my own. 

     

    The reset of the firmware, and subsequent re-enabling of Smart Parental Controls did not automatically re-link the devices on the network with thier respective profiles. 

     

    After re-adding the devices to the profiles via the App, I was able to see usage and history being reported in the app.

     

    There is still an issue where the usage section of the profile will not show time details for Websites & Apps, but does under categories. I submitted a separate bug report via the app for that issue.