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Rawbomb's avatar
Rawbomb
Initiate
Aug 06, 2020

Reset Circle 1st Gen On Orbi Router

I need assitance reseting the password for my cirlce app. My phone was replaced and I am not recieving the SMS reset text to get back in. 

10 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 12, 2020

    Hi Rawbomb,

     

    I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

     

    Name:

    Email:

    Model Number:

    Serial Number: 

     

    Thanks,

    Christian

  • drewtopia's avatar
    drewtopia
    Aspirant
    Oct 25, 2020

    Same issue.  New phone, not getting SMS message so I can log into Circle and modify controls.  

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Oct 30, 2020

      Hello, 

       

      I will need the following info so that I can validate and retrieve the passcode from our system. Please send me the requested info in a private message.

       

      Name:

      Email:

      Model Number:

      Serial Number: 

       

      Thanks,

      Christian