I am able to sign in with admin credentials via browser but when trying to do so in the app, I get an error - "Your router is unreachable. Please check that your router is on. If the issue persists, try rebooting your device." I was having connectivity issues and power cycled my modem, router, and mobile device. When I then went to access the nighthawk app, I was prompted to sign in with admin credentials and received the error. My connectivity I fine - all devices connected to router are working without issue - just can't get back into the nighthawk app. I have deleted the app and tried to install it fresh multiple times with no change. I have also tried going through the process to reset the admin password and each time I enter in a new pw, I am prompted to use the provided temp pw - every time it gives the same temp pw - @newdig - which never works. Not sure where to go from here. Reluctant to do a hard reset on router as everything works fine aside from being able to sign into the nighthawk app.

Ironozzy18 wrote:I am able to sign in with admin credentials via browser but when trying to do so in the app, I get an error - "Your router is unreachable. Please check that your router is on. If the issue persists, try rebooting your device." Is this with local wifi access or Anywhere Access? I have also tried going through the process to reset the admin password and each time I enter in a new pw, I am prompted to use the provided temp pw - every time it gives the same temp pw - @newdig - which never works. It isn't easy to follow that. How are you trying to reset the admin password? The a web browser and the graphical user interface (GUI) on a wired connection is safest. The temporary password thing is odd. Have you gone down the road of a factory reset? How do I reset my Orbi WiFi System to factory default settings? - NETGEAR Support You can reduce the hassle of reconfiguring all your settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.

Apologies for not being more specific. I am able to sign in via browser on my laptop wired directly to my router with admin username and password. When using the same credentials in the app on my phone I am prompted with the unreachable error.I have tried resetting the admin password by following the forgot password link within the app on my phone which takes me through to a browser sign in where I click cancel and then am prompted with creating a new password, entering it in a second time, then answering my two security questions. When I go through this process, after submitting is when I'm prompted to use their provided temp pw of @newdig. I have signed in successfully with admin credentials via browser on phone as well as laptop at routerlogin.com.I have not gone the route of factory reset as everything is functional, connections are solid, and I can access admin features via web browser. The only thing that is not working in this set up is the mobile app as it is repeatedly looking for me to sign in with admin credentials then giving me the 'unreachable' error message each time, even after confirming username and pw are working by signing into routerlogin.com

Ironozzy18 wrote:Apologies for not being more specific. I am able to sign in via browser on my laptop wired directly to my router with admin username and password. When using the same credentials in the app on my phone I am prompted with the unreachable error. Sorry. But more questions. Is this phone/app the Android version or IoS? Is this connected to the wifi from the router rather than over the Internet? Did you set up the router and app for Anywhere Access? Remember, the login details for the router are not the same as the login details for Anywhere Access. My recollection, which may be wrong, is that you have to sign into Anywhere Access before you get to the router's login details. Why can’t I log in to my router using the Nighthawk App? - NETGEAR Support One more question, what is the firmware version on your R6700? That router was made before the Nighthawk App. It needs the right firmware to use the app.

App is androidApp is connected to wifi via the routerNot sure on the anywhere access - I hadn't changed anything and was able to access the app for two years prior to me power cycling the modem/router recently. Looking around it looks like that is something you'd set within the app - I am unable to sign into the app so not sure how to proceed hereI am aware that router login has different credentials than the netgear login - both credential sets work when connected via ethernet through laptop connected to router - same credentials do NOT work in the android mobile appFirmware VersionV1.0.4.128_10.0.104I hope that is sufficient information. Long story short - admin credentials work for 192.168.1.1 but will not work in the app and was working prior to power cycling modem and router

Ironozzy18 wrote:Firmware VersionV1.0.4.128_10.0.104I hope that is sufficient information. Long story short - admin credentials work for 192.168.1.1 but will not work in the app and was working prior to power cycling modem and router That is not firmware for the R6700 you tagged in your first message. Not the R6700v2 either. It is the V3 version. Not sure on the anywhere access - I hadn't changed anything and was able to access the app for two years prior to me power cycling the modem/router recently. Firmware updates may have changed the way things work in the past couple of years. It is a pity that Netgear does not provide decent documentation in how the apps work, especially the login sequence. Your device is so old – 2018 based on V1 from 2014 – that it predates the Nighthawk app, so the manual is no use. Can you login to the router at192.168.1.1 with the browse on the phone? I assume that you don't have any fancy characters in the admin password.

Admin pw not working for nighthawk app on android device

11 Replies

michaelkenward
Guru - Experienced User
Dec 07, 2023
Ironozzy18 wrote:
I am able to sign in with admin credentials via browser but when trying to do so in the app, I get an error - "Your router is unreachable. Please check that your router is on. If the issue persists, try rebooting your device."

Is this with local wifi access or Anywhere Access?

I have also tried going through the process to reset the admin password and each time I enter in a new pw, I am prompted to use the provided temp pw - every time it gives the same temp pw - @newdig - which never works.

It isn't easy to follow that. How are you trying to reset the admin password?

The a web browser and the graphical user interface (GUI) on a wired connection is safest.

The temporary password thing is odd.

Have you gone down the road of a factory reset?

How do I reset my Orbi WiFi System to factory default settings? - NETGEAR Support

You can reduce the hassle of reconfiguring all your settings by creating a backup of your settings before you reset. Then if something is still broken after the reset, and the new firmware has not fixed it, you can restore the device to its pre-reset state.
- Ironozzy18
  Tutor
  Dec 08, 2023
  Apologies for not being more specific. I am able to sign in via browser on my laptop wired directly to my router with admin username and password. When using the same credentials in the app on my phone I am prompted with the unreachable error.
  
  I have tried resetting the admin password by following the forgot password link within the app on my phone which takes me through to a browser sign in where I click cancel and then am prompted with creating a new password, entering it in a second time, then answering my two security questions. When I go through this process, after submitting is when I'm prompted to use their provided temp pw of @newdig. I have signed in successfully with admin credentials via browser on phone as well as laptop at routerlogin.com.
  
  I have not gone the route of factory reset as everything is functional, connections are solid, and I can access admin features via web browser. The only thing that is not working in this set up is the mobile app as it is repeatedly looking for me to sign in with admin credentials then giving me the 'unreachable' error message each time, even after confirming username and pw are working by signing into routerlogin.com
  - michaelkenward
    Guru - Experienced User
    Dec 08, 2023
    Ironozzy18 wrote:
    Apologies for not being more specific. I am able to sign in via browser on my laptop wired directly to my router with admin username and password. When using the same credentials in the app on my phone I am prompted with the unreachable error.
    
    Sorry. But more questions.
    
    Is this phone/app the Android version or IoS?
    
    Is this connected to the wifi from the router rather than over the Internet?
    
    Did you set up the router and app for Anywhere Access?
    
    Remember, the login details for the router are not the same as the login details for Anywhere Access.
    
    My recollection, which may be wrong, is that you have to sign into Anywhere Access before you get to the router's login details.
    
    Why can’t I log in to my router using the Nighthawk App? - NETGEAR Support
    
    One more question, what is the firmware version on your R6700?
    
    That router was made before the Nighthawk App. It needs the right firmware to use the app.
- LeighKasperek
  Aspirant
  Dec 16, 2023
  The Nighthawk app typically doesn't show browsing history. It focuses on settings and network management instead.

Forum Discussion

Admin pw not working for nighthawk app on android device