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Forum Discussion

goclmbmnt's avatar
Dec 10, 2017

Airprint stopped working - R7000

I get an error message on my ios devices when I try to print to my non-airprint compatible printer setup through the router.  It used to work great.  I loved it.  I'm not sure when I lost it, as I don't use it every day.  I get an error message of "the security of the connection could not be verified" on the device when I print.  I've tried unintalling the bonhour software and reinstalling but it didn't help.  I wanted to check the settings in the genie app but it asks me to install itunes and adobe reader and then refresh (see attached), but both programs are already installed.  It seems that might be my issue but I don't know how to force it to get to the next screen.  I can print from the "host" computer as well as others on the network, just not from an IOS device.  Any advice?

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi goclmbmnt,

     

    1. What is the firmware version of the router?

    2. What version of the Genie app do you have installed?

    3. Please make sure that both iTunes and Adobe Reader are up to date.

    4. What version of iOS are your devices using?

     

    Regards,

     

    Dexter

    Community Team

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi goclmbmnt,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team

      • cameronc1's avatar
        cameronc1
        Tutor

        Hi, 

         

        I'm having this issue as well

         

        Firmware - V1.0.9.26

        iOS - 11.2.6

         

        Since i updated firmware, Airprint no longer works.