I was told by Netgear support that there is an ongoing problem currently using Anywhere Access from my Mobile Device. Does anyone know if there is a timeframe to resolve. When I try to access my router remotely, I continue to get the message that the router cannot be found. I've had the problem before and for some reason it has resolved itself within a day. This time, it has been unreachable for 5 days and still not able to connect.

I talked with Netgear support last week and they indicated they know there is a problem and they are working to fix it but nothing after that.

digidave12 wrote:I haven’t been able to get Anywhere Access to connect in the Nighthawk iOS app for the last few months either. Android and iOS apps have been vying with each other to see which one can bring a new bug to the party. Netgear fixes one and the other throws a wobbly.

Yes and no, NG doesn't post when this will be fixed. What mobile platform are you using? Can you connect while at home on local network? What NG model router do you have? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I can connect while connected to the local network and I am on an Apple IOS. I have seen this happened every now and then but it always resolves itself. The router is a Nighthawk R7000P. Since I am away from home at the moment, I had a friend go cycle the router and this did not resolve the issue.

CherryMI wrote: I was told by Netgear support that there is an ongoing problem currently using Anywhere Access from my Mobile Device. You don't say what Netgear support said, what your mobile device is or when you talked to them. There was a problem with the Android version of the app and Anywhere Access. They fixed it about a week ago. Unfortunately, not for the first time, fixing Android broke iOS. It took about a month to mend the Android app. It is anybody's guess as to how long they will take to fix iOS.

Anywhere Access | NETGEAR Communities

16 Replies

FURRYe38
Guru
Nov 29, 2022
Yes and no, NG doesn't post when this will be fixed.

What mobile platform are you using?

Can you connect while at home on local network?

What NG model router do you have?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
- CherryMI
  Tutor
  Nov 29, 2022
  I can connect while connected to the local network and I am on an Apple IOS. I have seen this happened every now and then but it always resolves itself. The router is a Nighthawk R7000P.
  Since I am away from home at the moment, I had a friend go cycle the router and this did not resolve the issue.
michaelkenward
Guru
Nov 30, 2022
CherryMI wrote:

I was told by Netgear support that there is an ongoing problem currently using Anywhere Access from my Mobile Device.

You don't say what Netgear support said, what your mobile device is or when you talked to them.

There was a problem with the Android version of the app and Anywhere Access.

They fixed it about a week ago.

Unfortunately, not for the first time, fixing Android broke iOS.

It took about a month to mend the Android app. It is anybody's guess as to how long they will take to fix iOS.
- CherryMI
  Tutor
  Nov 30, 2022
  I talked with Netgear support last week and they indicated they know there is a problem and they are working to fix it but nothing after that.
  - michaelkenward
    Guru
    Nov 30, 2022
    CherryMI wrote:
    
    I talked with Netgear support last week and they indicated they know there is a problem ...
    
    A known problem for what?
    
    As I explained, it isn't currently a problem for Android.
    
    That the iOS app is bust was also known here. It became evident almost as soon as the new version of the app landed.
    
    But the problem that came up was to do with "missing tiles" rather than Anywhere Access.
    
    Solved: Re: Netgear nighthawk app no speed test - NETGEAR Communities
    
    Re: Nighthawk app missing remote management, speed... - NETGEAR Communities
    
    As you can see from that conversation, this is a zombie bug, first reported nearly two years ago, that has come back from the dead.

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