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Nigor's avatar
Nigor
Aspirant
Jan 13, 2016

Browser netgear genie v1.2.12 can't click simple or advanced tab

Hey there, 

 

Since a few months now, I can't access advanced tab on my browser netgear genie because it's impossible to click on it, well, it highlights but the click doesn't load nor reacts.

 

I have tried disabling Adblock, using latest versions of Chrome, Firefox, tried using IE, still the same problem.

 

Do you have an idea how to bypass the problem ?

Genie

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 13, 2016

    Hi @Nigor,

     

    1. Have you tried using another device (another computer, smartphone, tablet)?

    2. Have you tried performing a power cycle (turning off then on)?

    3. Have you tried resetting the router?

     

    Regards,

     

    Dexter

    Community Team

    • Nigor's avatar
      Nigor
      Aspirant
      Jan 21, 2016

      Hi, I tried using my smartphone, who has the same issue with chrome and base android browser.

       

      The modem has been switched off and on multiple times, and even reset, I had to set the parameters (password and name). 

       

      The issue is the same, without improvement. I'd like to try another (older) version of the router, but it seems like I can't install another version anyhow.

       

      Thanks for your attention.