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Forum Discussion
C7800
Is anyone else having issues connecting to the nighthawk app AND the genie app?
4 Replies
Jimmysin wrote:
Is anyone else having issues connecting to the nighthawk app AND the genie app?I have no idea what those "issues" might be – you don't say – but I do know that you cannot use both the nighthawk app AND the genie app.
It is one or the other and depends on the firm ware on your Netgear device.
As the C7800 is a cable modem/router, the firmware is in the hands of your Internet service provider. So Netgear cannot provide firmware for you to apply that shifts your C7800 from the Netgear app to the Nighthawk app.
Isn't the C7800 conspicuously absent from the Nighthawk app compatibility list?
IOW - I tried the app and it *told* me the C7800 isn't compatible.
That wouldn't surprise me, although those lists, and Netgear's manuals, are notoriously inaccurate and out of date.
I assume that you tried the Netgear genie app. If both apps fail, you are forced to fall back on using the browser interface, an option that many people prefer, given the limited features that you get with the apps.
What is it on the modem/router that you are trying to manage?
Unfortunately, the firmware on your device is beyond the reach of Netgear.
Which products support the NETGEAR Nighthawk app? | Answer | NETGEAR Support
michaelkenward wrote:What is it on the modem/router that you are trying to manage?
Me? I was just trying to change wifi channels. Netgear finally fixed it by sending me a new router.
