Can’t login to Nighthawk app after firmware update

JSpooner
Tutor
Apr 27, 2021
Local Wifi stuck at Login Required screen. Will not let me log in with my credentials that work fine on my Win10 PC.

Anywhere Access gives error "Device is offline" but the screen shows a check next to my router pic and says Connected via Anywhere...

When I try to select it, it does nothing.

If I select "< Your Products" at top of screen it goes to spinning wheel and says "Switching Products..." but never connects.

Thanks!
- michaelkenward
  Guru - Experienced User
  Apr 27, 2021
  JSpooner wrote:
  
  Local Wifi stuck at Login Required screen.
  
  Does that mean that the device will not connect to the wifi, or that the app will not connect to the router?
  
  They are not the same thing.
  
  Have you told the mobile device to forget the wifi and set it up from scratch?
  - JSpooner
    Tutor
    Apr 27, 2021
    My iPhone does connected to the R7900P when I'm in range. All broadcast channels connect and operate fine.
    
    The Nighthawk app apparently sees the router, but it will not accept my credentials and move past the login screen.
    
    Yes, I have tried forgetting the main 2.4Ghz connection several times and have had to re-enter my password to connect. That doesn't seem to be the problem.
    
    My router password is long and has special characters in it.
    
    My admin credential has only alpha and numeric characters in it. I read somewhere that special charaters might be a problem so I changed my admin to not have any.
    
    I've also tried changing my wifi password to not have any special characters either, but that still didn't work.
    
    Thanks!

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Can’t login to Nighthawk app after firmware update