NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

CalebWhite87's avatar
CalebWhite87
Follower
Jun 13, 2022

Can no longer use nighthawk app or routerlogin.net, they just do not load.

I have made a mistake somewhere and now when I try to log into the ip address or routerlogin.net, it tries to load, but to no avail. I am also unable to use the Netgear Nighthawk app, strangely I am still able to connect to the internet, all be it slower speeds, much slower. 

 

This all started because I plugged a removable usb drive into the back of the router and set up Ready Cloud, after doing so, I was still unable to access the usb drive and the above problem happened with me not being able to connect to the router settings. Since I cannot connect to the router settings, I cannot reverse or unregister from Ready Cloud in hopes that will fix my problem. The windows error message I get when I run a network diagnostic test is this; The remote device or resource won’t accept the connection. If it helps, I am running Windows 11. 

 

Please help, I have a house full of smart home devices and cameras and really do hope that I don't have to reset the router but can find a fix. 

 

Thank you, 

 

Caleb White

 
Tips from other users

1 Reply

Sort By
  • michaelkenward's avatar
    michaelkenward
    Guru
    Jun 17, 2022
    CalebWhite87 wrote:

    I have made a mistake somewhere and now when I try to log into the ip address or routerlogin.net, it tries to load, but to no avail.

     

    What happen when you try? Sadly. "to no avail" offers few diagnostic clues.

     

    Tried a different browser?

     

    What router are you using?

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

    The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.