ia The R6700 v3 (serial number 58Y8947AA3949) is located in second GEO location, and impacts theromostats and external lighting. The 3rd party thermostat is no longer showing up in the network, thus need to reboot to network device to have system resync. What is confusing is when try to access via Phone, I get message "connected via Anywhere access software, and on the screen I see message which says "unable to connect to router". NEXT that message in CAPs "RECONNECT" appears, if I click on RECONNECT, apps swirls for a few minutes and then says "We can not find device" Getting Netgear message that Netgear device can not be found. I tried to access reboot via the NightHawk app as well as vhe back up process via app, but to now avail and retried via smart phone, iPad, and MacBook. Would appreciate any input possible. Note: I am a not techie, so please communicate with that in mind.Thank you.V

VSmith wrote: What is confusing is when try to access via Phone, I get message "connected via Anywhere access software, and on the screen I see message which says "unable to connect to router". Did you confirm that you have Anywhere Access up and running before you tried to use it? I assume that the message you see was "Connected via Anywhere Access". That is just saying that it is not on a local wifi connection. Do you know that the router at the remote end is on line? If not you can't connect.

Yes, I trying to access my second Netgear router (r6700v3) which is located remotely via the Nighthawk remote support app. Since the app is not giving me access, I’m attempting to use the remote Anywhere access link/software to access the r6700v3, but not having any success. So, I would appreciate your your assistance in navigating this matter.Thank youV

VSmith wrote: Yes, I trying to access my second Netgear router (r6700v3) which is located remotely via the Nighthawk remote support app. Which "remote support app" is that? The same thing as the Nighthawk app? How is that different from the "Anywhere access link/software". As far as I know, the only option is the Nighthawk app. For security reasons, the old "Remote access" feature has been killed off in newer firmware. That allowed you to get in knowing the IP address of the remote router. This is the first mention of a "second Netgear router". When I use the Android Nighthawk App I am usually on the wifi network of one of my routers. Then for the local device I can see a "Connected by Anywhere Access" option and "Local Connection Available". The remote device just has "Connected by Anywhere Access". If that isn't avalable, that usually means that the remote router is not connected to the Internet or that it has not been set up to allow remote management. For that to work, you have to register both devices on My Netgear and attach them to the Netgear cloud link. If there is no Internet connection on the router, then remote access cannot get at the thing.

I guess the takeaway is this.., I bought the R6700v3 router as it had remote access so I could reboot the router when I ran into the a glitch with the baseline software or the internet crashed and I just needed to do what Microsoft taught everyone..,when in doubt, reset or power cycle one’s computer or device to avoid blue screens.So the consumer has spent millions of dollars purchasing fancy hardware or software when all they need is a method to power cycle their device.If I am missing something, let me know, but think I heading to my on line provider to order a simple power cycling device. 👍👌😉V Smith

VSmith wrote:If I am missing something, let me know, but think I heading to my on line provider to order a simple power cycling device. Did you ever confirm that you had an uninterrupted Internet connection? If there is no Internet connection on the router, then remote access cannot get at the thing. I have a pair of routers running over Anywhere Access all the time. 99 times out of 100 they will happily let me reboot them by remote control. Sadly, those 1 in 100 failures happen can when my Internet connection goes down, usually because of something at the ISP. The router usually reconnects when the Internet recovers but sometimes it doesn't. In those cases there is no way that Anywhere Access can work. It needs an Internet connection to the router from the MyNetgear cloud. Unfortunately, the same thing will happen with things like IoT plugs. They depend on a connection through the router. These can also fail even when the router is on line. I have seen things like IoT cameras fail. Nothing to do with the router. They just go AWOL and have to be set up from fresh.

Cannot access R6700 v3 via NightHawk remote app, to rebooiet, "can not find device

12 Replies

michaelkenward
Guru - Experienced User
Aug 28, 2022
VSmith wrote:

What is confusing is when try to access via Phone, I get message "connected via Anywhere access software, and on the screen I see message which says "unable to connect to router".

Did you confirm that you have Anywhere Access up and running before you tried to use it?

I assume that the message you see was "Connected via Anywhere Access".

That is just saying that it is not on a local wifi connection.

Do you know that the router at the remote end is on line? If not you can't connect.
- VSmith
  Aspirant
  Aug 28, 2022
  Yes, I trying to access my second Netgear router (r6700v3) which is located remotely via the Nighthawk remote support app. Since the app is not giving me access, I’m attempting to use the remote Anywhere access link/software to access the r6700v3, but not having any success.
  
  So, I would appreciate your your assistance in navigating this matter.
  Thank you
  V
  - michaelkenward
    Guru - Experienced User
    Aug 28, 2022
    VSmith wrote:
    
    Yes, I trying to access my second Netgear router (r6700v3) which is located remotely via the Nighthawk remote support app.
    
    Which "remote support app" is that? The same thing as the Nighthawk app?
    
    How is that different from the "Anywhere access link/software".
    
    As far as I know, the only option is the Nighthawk app.
    
    For security reasons, the old "Remote access" feature has been killed off in newer firmware. That allowed you to get in knowing the IP address of the remote router.
    
    This is the first mention of a "second Netgear router".
    
    When I use the Android Nighthawk App I am usually on the wifi network of one of my routers. Then for the local device I can see a "Connected by Anywhere Access" option and "Local Connection Available".
    
    The remote device just has "Connected by Anywhere Access". If that isn't avalable, that usually means that the remote router is not connected to the Internet or that it has not been set up to allow remote management. For that to work, you have to register both devices on My Netgear and attach them to the Netgear cloud link.
    
    If there is no Internet connection on the router, then remote access cannot get at the thing.

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Cannot access R6700 v3 via NightHawk remote app, to rebooiet, "can not find device