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Forum Discussion
Solved
Cannot connect to OpenDNS account after firmware update
I already made a post on OpenDNS and submitted a ticket to their support team. They told me open a ticket through netgear. I just wanted to know if anybody else is having this problem.
Hi jdfet,
1. What is the model number and firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Are you able to login to your OpenDNS account via https://netgear.opendns.com/sign_in.php?
4. Are you using an OpenDNS account or did you register using the NETGEAR Genie?
Here are a few steps you can try:
1. Login using a different device (Android, iOS, another computer).
2. Reset the router.
3. Register a new account via the NETGEAR Genie.
Regards,
Dexrter
Community Team
14 Replies
Have you tried rolling the firmware back to the previous version?
https://www.netgear.com/support/product/R7800.aspx#download
If you didn't experience any problems before, and there are no new features in the current firmware, I would continue with your previous one
I hope this helps
I just rolled back to the previous version (v1.0.2.04) and it still won't connect. I get this message again:
Even if I connect directly through https://netgear.opendns.com it redirects me to the Genie App because I need to connect the router to my OpenDNS account.
OK, have you recently updated the Genie App? Maybe that's the issue?
