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msbusby's avatar
msbusby
Tutor
Nov 23, 2022

Cannot enable Anywhere Access on Nighthawk App 2.21.0.2590

Cannot enable Anywhere Access on Nighthawk App, have latest firmware v1.0.11.112. Recently had to do a factory reset, but access anywhere will not turn on on App. I also re-downloaded the Nighthawk app for Android.  Model RAX50

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 23, 2022

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

     

    Have you uninstalled then re-installed the app? 

    Try a different device to compare? 

     

     

     

    • msbusby's avatar
      msbusby
      Tutor
      Nov 23, 2022

      I have tried on 3 android devices (2 phones/1 tablet), two of which I downloaded the app from the play store today.  They all are the same. I can connect locally with some issues (even though wifi on and device connected the Nighthawk app says it can't find the router, but then after a second or third try it will connect). The access anywhere was working fine until a few days ago, when something happen with the router, and when I re-booted it defaulted to the Netgear Wifi network(not what I had named it), as an open network. I did a factory reset and renamed to the original personal wifi network name using the Nighthawk App.

      ISP = WOW - 1GB/  Modem is Arris Touchstone CM8200