No matter what I try, I cannot login to the Netgear Genie app either on my phone or on the computer. I always get an error message. This has been occurring since the first update a few months ago. I just bought this router in December. Is the model not compatible with Genie, now? I have a N300 model WNR2000v5.

Since the last App Update a few months ago I have not been able to log into my R8000 either. Not even the desktop app on my PC works now. The only way is to log directly in via web browser from the computer the router is connected to. Very disappointed in Netgear.

I have had the same issues on my nighthawk x6 R8000 and I have done everything recommend on all posts. I can login in a browser on my phone but not the new genie app. The old one worked fantastic. I'm dissatisfied with the new genie iPhone app. It never once worked no matter what I did. I wish they kept the working app.

Hi all, We are currently investigating the issue. We will provide an update once available. Regards, Dexter Community Team

Have you guys figured anything out yet with this stupid app of yours? I have the R8000 router and an IPhone. I just uninstalled and reinstalled the app a few min ago and I canny log into anything. It tells me my password is always wrong no matter what. This is the most frustrating bs to deal with

I'm at this same place. Won't login. Then then loops to "connect to your routers wifi". Then loops back.

Cannot Login to Genie App | NETGEAR Communities

89 Replies

MikeScott
Initiate
Jul 12, 2017
I'm having same issue. The app worked great 2 months ago but for most 3 or 4 weeks, the Netgear Genie won't recognize the NightHawk router.
Vandsjackson
Tutor
Jul 25, 2017
I've been having the same issues - It i now end July - Is there really no solution yet?
- TheAgcaoilis
  Guide
  Aug 02, 2017
  All,
  
  Try the new V1.0.3.48_1.1.33 official firmware. If that does not work, Netgear has a beta firmware and I can confirm that it fixes these issues. PM me if you are interested on how I got the beta.
  
  Regards,
  
  Michael
  - Vandsjackson
    Tutor
    Aug 03, 2017
    Thank you for the update - I've now updated my firmware and all working :)

Forum Discussion

Cannot Login to Genie App