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Forum Discussion
Cannot print using Genie app
Hello. I am trying to use AirPrint via USB on router. Genie app crashes every time. Using Nighthawk R7000, latest firmware. V1.0.5.64_1.1.88 El Capitan OS, latest version. 10.11.5 Printer driv...
Hi bbox,
1. Have you tried using the Genie app on another device (another MAC or PC) and get the AirPrint function to work?
2. Does it only crash when you're trying to do AirPrint?
3. Are you getting an error message? If yes, what is the error message. A screenshot would be greatly appreciated.
Regards,
Dexter
Community Team
Dear Dexter,
Thank You for reply.
1. No, I am affraid it is not an option at the moment.
2. It does crash only when I try to AirPrint. However, in any case I am not able to quit the app. I get the rainbow. It just stops responding.
3. No errors, just a crash report. Should I provide one?
Few other notions on the issue:
1. Genie app itself is using tremendous amount of CPU resources 103% on idle, 170% when trying to print. Therefore the crash, I guess...
2. Somehow it started to roll the paper out of the printer, but no signs of printing yet. Just a blank paper comes out.
3. In the AirPrint list, I see my network printer and I can put a tick on it, but it is never green, it is grey (screenshot).
Also, I have tried another app (handyPrint). It works flawlessly. Very simple to use, not resource hungry, even allows change print properties via iOS. I would use it happilly, but it is not free.
Having said that, it would be nice to have same options without aid of 3rd party.
Kind regards,
M.