NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Quintin89's avatar
Quintin89
Follower
Oct 22, 2015
Solved

Can't Coonect to Parental Controls via Genie PLEASE HELP!

Hi there I have the following router Negear DGN2200v3 and I did connect with parental Controls 1 Week back but now its not working trying to put the user name and password in then it just stays there. This is what its saying " There was an error signing in, please make sure you're connected to the internet and try again"

 

I have been trying to sign in for 3 days now. . .. . . I reinstalled Genie still does not work. I also have Genie installed onto my Samsung Galaxy S5 but it also does not want to work.

I Can send a screenshot if needed please help me!

If i log onto my OpenDNS account on the internet it works fine. everything work in Genie its just the Parental Controls thats giving problems.

 

Regards

Quintin

Genie
  • DexterJB's avatar
    DexterJB
    Oct 23, 2015

    Hi Quintin89,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering about this and provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

7 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 23, 2015

    Hi Quintin89,

     

    This has already been reported and is currently being looked at. I will be sending an inquiry to Engineering about this and provide an update on this thread.

     

    Regards,

     

    Dexter

    Community Team

    • unhappy_buyer's avatar
      unhappy_buyer
      Tutor
      Oct 25, 2015

      This is marked as "Solved" but when i click on the solution link it just points me to a tech saying it has been reported before and they are working on it. Not really solved...

      • welcomejt's avatar
        welcomejt
        Initiate
        Oct 25, 2015

        I am having the same issues.  I have seen posts regarding throughout this year.  It doesn't seem that Netgear sees this as a priority.  Time to switch router.