Can't login to router via Genie

While I can login to my router (WNDR4500) via my browser (Chrome and IE9), I cannot login to Router Settings via Genie on my PC (Win7). I receive a message of "Login failed. The router response timed out." I get a similar response when I try to access the NetGear Genie app via my iPad (3rd gen.): "Action timed out. Please try again.". This was not always the case. I first noticed over a month ago when I could no longer access the Network Map via Genie on my iPad.

The router is otherwise working fine, but I would like to re-establish the functionality of NetGear Genie app on my iPad--any ideas? I've tried deleting the app and re-installing, but that has not worked. I thought this problem was solely on my iPad, but only recently discovered the inability to login via the Genie app on my PC as well.

Genie

DexterJB
Jan 10, 2017
Hi jwilson484,

Please try the following steps:

1. Uninstall and re-install the Genie apps/programs from your devices.

2. Reboot the router.

3. If it is an option, you can try doing a factory reset on the router.

Regards,

Dexter

Community Team

108 Replies

jmeyers11
Guide
Jun 14, 2017
I'm on v1.0.3.32_1.1.21 and it works very well. I downgraded from the version you reference in your post.
- ivhansen
  Star
  Jun 14, 2017
  Yaw, one more downgrade then... And it can draw a correct network map? And you can block devices (wired/wireless) from Genie?
  - vickyrao
    Star
    Jun 15, 2017
    There was a new update on firmware and it worked for like couple of minutes and then gone again.
    
    Maybe they are not responding here cause the thread is marked as Solved? I wonder. This is outrageous support service from Netgear. Really regretting getting this router now.
jmeyers11
Guide
Jun 15, 2017
Ivhansen, yes, both of those features work from PC and iOS

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Can't login to router via Genie