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Forum Discussion
michelynn
Dec 05, 2017Aspirant
can't print after firmware update
I just did a firmware update for my R7000 router and now I can't print. The printer keeps trying to connect to the network. I can see it trying to connect in Netgear Genie but it keeps popping on an...
michaelkenward
Dec 05, 2017Guru - Experienced User
michelynn wrote:
I just did a firmware update for my R7000 router and now I can't print.
Did you reset the router to factory settings after the firmware flash?
New firmware sometimes introduces changes that are not compatible with the old configuration.
So while it isn't guaranteed to fix things a factory reset is the first thing to try if you have problems with new firmware.
You could also try setting up the printer again.
It it totally bogus that Netgear makes you pay to talk to them when their firmware update messes things up. I don't think I'll be buying a Netgear product again.
I wouldn't use the word bogus, more like a scam.