I have been unable to enable remote access w/in the Genie App. Whenever I try I get an failure error indicating "incorrect request format, try again.". Anyone else seen this?

I found that my model is not supported AC1750 (R6700). So there is that... :-)

Enable Remote Access Fails - "Incorrect request format, try again."

bkspark
Aspirant
Jun 01, 2017
I am seeing the same thing on a R6400 ( AC1750 ). I would like to get this working.
DexterJB
NETGEAR Moderator
Jun 08, 2017
Hi jbrickey and bkspark,

1. What is the model number and firmware version of your device?

2. What version of the Genie app do you have installed?

3. Have you tried using another device (Android, iOS, PC)?

4. Have you tried resetting the router?

Regards,

Dexter

Community Team
- jbrickey
  Initiate
  Jun 09, 2017
  I found that my model is not supported AC1750 (R6700). So there is that... :-)