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Forum Discussion
Face login does not work anymore
Hey guys
Im not longer able to login via faceid in the APP and it returns all the time with login error. I cant remember my admin password and these control questions they ask dont work either.
Should i just throw out the router and by new one or is there a way to get the app login to work ? It worked perfect for 4 years - but suddenly something changed.
2 Replies
jacob_beyer wrote:
Im not longer able to login via faceid in the APP and it returns all the time with login error.
Login to what? A mobile app? Which one? Are you sure it is the app and not the phone that locks you out?
Disclaimer: Just another user with time on their hands.
What mobile device platform are you using?
What model router do you have?
Try this and see if you can get the app working again:
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022
