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Solved
Fault/error with Genie for Windows Net Map
This is more of a problem report for NetGear Genie. The Android version of Genie works fine. On two devices, it creates the Network Map and includes my Netgear WNCE2001 network extender as a device and also the Yamaha AV receiver that is connected to the extender. But the Windows version of Genie network map displays only the extender, not the device connected to it.
Additional info: The Yamaha Android AV Controller app works just fine with this configuration including all functions of the AV receiver. In addition, my Windows browser (Chrome) will bring up the Yamaha receiver as a website when connected in this configuration.
Only Windows Genie fails to find/display the receive. Minor detail, but odd performance.
Hi richlife69,
Thank you for providing the information. I believe the device involved here as shown on the NETGEAR Genie program is an EX6200 instead of the previously mentioned WNCE2001. This is indeed something that needs to be looked at by engineering since the network map is quite inconsistent in accurately displaying the type of devices that are connected. However, it is good that it shows the correct IP addresses for the individual devices as it should. Rest assured, we will continue to work on the accuracy of this feature based on your feedback. I highly recommend keeping the NETGEAR Genie programs up to date on your devices for possible fixes.
Regards,
Dexter
Community Team
6 Replies
Hi richlife69,
The Windows NETGEAR Genie program may be identifying the actual adapter (WNCE2001) only which receives the IP address from the router.
Regards,
Dexter
Community Team
Yes. That's right. But my point is that the Android version recognizes both the adapter and the device plugged into it -- they have different ip addresses in the same subnet.
Also, I now have seen that the Windows map sometimes shows the adapter ip and other times the device ip. They at times swap while I'm watching.
Plus, if I open Genie on my desktop, I get an interface that looks similar to the Android app. But if within that Windows map display I click on the router icon to see the detail and then click on the ip (in this case 10.0.0.1), I'm prompted again for the username and pw. Entering that, I then get a new Genie - like interface but with tabs for Basic and Advanced. (I think it's Basic -- tapping on my phone now.) Instead of a Map button, this interface offers a Connected Devices button which takes me to a table of the devices shown on the Map. In the table are included BOTH devices (adapter and receiver) with their names and ip asdresses. In other words, it has the same info as is shown on the Android Map display.
So it seems obvious that the Windows Genie Map display does have a bug. It should show the adapter and the connected receiver as two separate icons.
Hi richlife69,
1. Does the receiver have a separate adapter other than the WNCE2001?
2. Please provide a screenshot of the following:
- Android app network map showing both the adapter and the receiver
- Windows app showing the adapter with different IP's
- Windows app showing the connected devices table with both the adapter and the receiver
Regards,
Dexter
Community Team