There are tons of discussions talking about this. I WAS using a really old HP pavillion running on windows vist and it worked properly, but as of right now I am using a Dell XPS with windows 10 and it does not work at all. I've looked at all of the options that other people have tried. I've uninstalled and reinstalledI tried to troubleshoot the programI tried to change the compatibility on the "properties" list If the info is needed, I have a Netgear nighthawk AC1900 model R7000

Come on Netgear I can see my Nighthawk 6700 finding it's way in the local rubish heap. Based upon post warrenty support I wouldn't give Netgear a 1/2 star rating. I had a belkin router and thought I was up grading. I was sure fooled by Netgear and and Costco. Genie won't work on windows 10 I can get online but I can't control it through genie. I was told when I bought it last March this is the best router out there. Maybe it was now with Windows 10 they are the worst!!!!!!!! The only person I'd recommend a Netgear product to the Chinese maybe it would slow them down in hacking into the worlds systems

Did you read, and try the advice of, the post a few above yours from DexterJB? Maybe the older version of the Genie will work for you. I do not use Netgear Genie, if you mean the standalone program, to control things. I use the web interface and my browser.

Hi @adgorn, Have you tried using the router's IP address instead? If you are experiencing an issue with NETGEAR Genie on your Windows 10 device, you may follow the steps below instead. 1. Install the latest version of NETGEAR Genie. You may use the download link below. http://netgear.com/home/discover/apps/genie.aspx 2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin 3. Delete the drivers folder. 4. Download the drivers for the previous version of NETGEAR Genie using the download link below. https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing 5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder. 6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin 7. Paste the drivers folder. 8. Relaunch the NETGEAR Genie program Regards, Dexter Community Team

I have seen suggestions about trying an older version of the Netgear Genie.

Hi gadingan26, We are currently investigating this issue with some Windows 10 devices. You may use the previous version of NETGEAR Genie using the download link below. https://drive.google.com/file/d/0Bz-pjmQaYmk6Vk92eE81a20xRjg/view?usp=sharing Regards, Dexter Community Team

Genie and Windows 10 | NETGEAR Communities

14 Replies

michaelkenward
Guru - Experienced User
Jan 06, 2016
I have seen suggestions about trying an older version of the Netgear Genie.
- DexterJB
  NETGEAR Moderator
  Jan 06, 2016
  Hi gadingan26,
  
  We are currently investigating this issue with some Windows 10 devices. You may use the previous version of NETGEAR Genie using the download link below.
  
  https://drive.google.com/file/d/0Bz-pjmQaYmk6Vk92eE81a20xRjg/view?usp=sharing
  
  Regards,
  
  Dexter
  
  Community Team
  - Archon-
    Aspirant
    Jan 08, 2016
    Hope this helps. Win10x64. build 10586. Dell e7450 8GB. Latest version of genie quits immediately after splash screen appears. Windows error log:
    Log Name: Application
    Source: Application Error
    Date: 1/7/2016 9:14:23 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: MyPc
    Description:
    Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8
    Faulting module name: wpcap.dll, version: 4.1.0.2001, time stamp: 0x4c24dd97
    Exception code: 0xc0000005
    Fault offset: 0x0001b345
    Faulting process id: 0x27a8
    Faulting application start time: 0x01d149ba47a50ce5
    Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\wpcap.dll
    Report Id: 385d3859-7229-4de2-9504-c778b3058828
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-08T02:14:23.394756300Z" />
    <EventRecordID>7035</EventRecordID>
    <Channel>Application</Channel>
    <Computer>MyPc</Computer>
    <Security />
    </System>
    <EventData>
    <Data>NETGEARGenie.exe</Data>
    <Data>2.3.1.0</Data>
    <Data>55ba05d8</Data>
    <Data>wpcap.dll</Data>
    <Data>4.1.0.2001</Data>
    <Data>4c24dd97</Data>
    <Data>c0000005</Data>
    <Data>0001b345</Data>
    <Data>27a8</Data>
    <Data>01d149ba47a50ce5</Data>
    <Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\wpcap.dll</Data>
    <Data>385d3859-7229-4de2-9504-c778b3058828</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>

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Genie and Windows 10