Genie bypass account doesn't work on Mac since updated genie

Question

Not that long ago, I updated the Genie app. I was hoping it would solve the bugs that it had. Unfortunately, the bug of refusing to quit and always having to force quit remains and NOW, the bypass login does not work. I have our overall settings set very high. For the public desktop computer, access is allowed to certain categories that I don't want accessed on devices. Now, we can't access them on the desktop either. I'd like to uninstall the current genie and go back to the last version and cannot find any information on how to do that. &nbsp;I have a Mac running OS 10.11

DexterJB · Answer

Hi algerclan,

&nbsp;

1. What is the model number and firmware version of your device?

2. What version of NETGEAR Genie do you have installed?

3. Have you tried logging in to your bypass account using another device? If yes, does the issue persist?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

algerclan · Answer

I had typed in the model number. How strange that it doesn't show.

WNDR4500v2

Latest firmware is installed

It was the latest version of Genie. I've uninstalled it by dragging to trash and then I searched for netgear genie files in my library folders and deleted all that I found.

Bypass accounts work on my iPad and sons and husband's phones.

DexterJB · Answer

Hi algerclan,

&nbsp;

Have you tried re-installing the app on the Mac and checked if it worked?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

algerclan · Answer

I have reinstalled from scratch on the Mac and am waiting to see if I still get blocked on a page that shouldn't be. So far, so good.

algerclan · Answer

It seemed to work for awhile and then it quit working again. Not sure what to do about it now. If I look at the "network map," it shows that the computer that I am on is in a bypass login, but it is not working.

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Genie bypass account doesn't work on Mac since updated genie

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