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polyn's avatar
polyn
Follower
Nov 07, 2017

Genie installer - no mountable file systems

Dear community, 

 

I downloaded the Netgear Genie app for my OS X but an error shows when trying to open it, saying: "no mountable file systems".

 

I downloaded a few times, same happens.

My OS X version: 10.11.6

Any idea how I could install the latest Genie app?

 

Thanks!

Installation
Troubleshooting

3 Replies

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    • antinode's avatar
      antinode
      Guru
      Nov 07, 2017

      >       https://community.netgear.com/t5/x/x/m-p/1404147

         More informative:

            https://community.netgear.com/t5/x/x/td-p/1402544

         Although the NETGEAR Community SEARCH feature remains entirely
      useless, Google found the above thread using the following search terms:

            site:community.netgear.com mac genie "no mountable file systems"

         I avoid the Genie apps, so "Home Networking Apps" is not a forum
      which I follow.  Almost all my Mac hardware is too old for support by
      High Sierra (10.12), so I seldom worry about it, but I can confirm that
      that "NETGEARGenieInstaller.dmg" does contain an APFS disk image, and it
      is mountable on a High Sierra system (10.12.6, in my case).  So, not
      corrupt, only unsuitable for many users.

         If you have access to a High Sierra system, then you should be able
      to get to the "NETGEAR_Genie_Installer_2.4.26(2017-9-27).pkg" file
      inside that ".dmg" file, and copy it to an older system using any
      reasonable method.  I haven't tried to install it anywhere, so no bets
      on that.

         Possibly interesting:

            https://en.wikipedia.org/wiki/Apple_File_System

            https://developer.apple.com/library/content/documentation/FileManagement/Conceptual/APFS_Guide/Introduction/Introduction.html

      • antinode's avatar
        antinode
        Guru
        Nov 09, 2017

        > [...] High Sierra (10.12), [...]

           Correction: 10.12 is plain-old "Sierra".  10.13 is "High Sierra".

           As the Wikipedia article says, High Sierra (10.13) s required for
        full support of APFS, but the limited APFS support in Sierra (10.12.6,
        in my case) let me mount "NETGEARGenieInstaller.dmg".  I don't know how
        far back on Sierra (10.12.x) you can go and still have this work.

           In any case, distributing software this way is crippling for users
        with (not-much-)older systems (like, say, 10.11.x (El Capitan) and
        earlier).