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Forum Discussion
carll76
Oct 05, 2015Apprentice
Genie Updated last night.. Now will not work (windows 10)
Hello, Genie updated last night and will not working on my windows 10 surface pro. I've unstalled and reinstalled a number of times as both admininstrator and normal user. Any ideas on fixing t...
michaelkenward
Oct 05, 2015Guru - Experienced User
Does the machine have a "System Restore" option.
With a change that recent, my first move would be to roll back to the most recent restore point before you applied the update.
- carll76Oct 05, 2015Apprentice
unfortunalty I didn't set a restore point.. Didn't think I would need it as only updated an app...
- carll76Oct 05, 2015Apprentice
Just installed the app on another windows 10 laptop (one that I have never installed the app on before) same issue.. Same error...
- michaelkenwardOct 05, 2015Guru - Experienced User
It installed fine here on two PCs.
No System Restore? Investigate making it happen.
This should not be something that you need to create. Windows should do it automatically unless you tell it otherwise. Maybe Windows 10 thinks you don't need it. Grrr.