NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
After recent Windows 10 update, I can't log in to Genie app
I recently got a new build of Windows 10 and Genie app no longer worked. Prompt said it was incompatable. I uninstalled the app with a utility that removed all evidence of the prior version (Revo Uninstall) and downloaded v2.4.44. Everything came up fine but I tried to get to my guest settings on my R6210, my log in failed (wrong password) using admin and "password". I removed the app again, did a factory reset router (disabled modem, held router reset button for more than 10 seconds, and updated Router firmware) which I felt would give me the ultimate start from scratch point. Again, when I got to my guest settings the login failed again (wrong password). Is there a way to reset the passwrd in the genie app? I tried using all of my other Netgear 'MyNETGEAR' account credentials and my router access access and Password information and I just simply get into the router settings without using the 198.162.1.1 address through my browser. I really appreciated the ease of using the Genie app to make changes as needed. I'm very good at electronics, but not so good at the software end of things and this is driving me nuts. Can anybody help?
