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carll76's avatar
carll76
Apprentice
Oct 05, 2015

Genie Updated last night.. Now will not work (windows 10)

Hello, Genie updated last night and will not working on my windows 10 surface pro.   I've unstalled and reinstalled a number of times as both admininstrator and normal user.   Any ideas on fixing t...
Genie
R8000
Windows 10
X6
carll76's avatar
carll76
Apprentice
Oct 05, 2015

unfortunalty I didn't set a restore point..  Didn't think I would need it as only updated an app...

 

 

carll76's avatar
carll76
Apprentice
Oct 05, 2015

Just installed the app on another windows 10 laptop (one that I have never installed the app on before) same issue..  Same error...

 

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Oct 05, 2015

    It installed fine here on two PCs.

     

    No System Restore? Investigate making it happen.

     

    This should not be something that you need to create. Windows should do it automatically unless you tell it otherwise. Maybe Windows 10 thinks you don't need it. Grrr.

     

     

     

     

     

    • carll76's avatar
      carll76
      Apprentice
      Oct 05, 2015

       

      Windows 10 does it but you have to tell it :)

       

      I'm thinking it could be router side.. Preventing it from connecting ??

       

      Might factory reset the router in tommrow and see if it works.

       

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 06, 2015

        Hi carll76,

         

        May I know if the factory reset worked?

         

        Regards,

         

        Dexter

        Community Team