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WordWoman's avatar
WordWoman
Aspirant
Oct 16, 2017
Solved

Great connection, weak signal on Amazon Fire Tablet

Genie Wi-Fi analytics says the Fire tablet is connected at -28 dBm but just 4% signal strength. This seems to happen often. What is wrong?   The Nighthawk 1750 sits next to a Brother wireless print...
  • DexterJB's avatar
    Nov 08, 2017

    Hi WordWoman,

     

    1. You may be too close to the router when doing the test

    2. Please try testing while you are at least 5 feet from the router.

    3. Do they (WiFi analytics and Genie) still have different results at a further distance?

    4. On which band are the devices connected?

    5. Does the issue persist on both bands?

    6. Have you tried using a wireless computer (non-mobile device)?

     

    Regards,

     

    Dexter

    Community Team