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Forum Discussion
ninja661
Mar 13, 2018Luminary
GRUMBLE GRUMBLE @ R8000
Tonight I was looking around my R8000, and as one tv star used to say, "Surprise Surprise Surprise" - I went to the router attached device list and somehow it was all messed up (again!) I have tried...
FURRYe38
Mar 13, 2018Guru - Experienced User
Might try this last ditch effort,
Use IE11 or FF browser and factory reset the router. Skip the set up wizard. Send the latest FW file to upgrade back to most current. After it installs, do one more factory reset using the UI and setup from scratch. Don't load any saved configs from file.
Turn OFF all devices and then add them one by one and see how the router does...I would disable Beamforming and MIMO initially and see how it goes.
If it seems your still having problems, I would return the router.
- ninja661Mar 13, 2018Luminary
I would have returned the router by now, but the likelihood of getting anything except stares from the store I purchased it at, I would be laughed out of the store. It seems Netgear routers have a habit of breaking down after any kind of warranty is about to expire. I am on the remainder of my hardware warranty for this router. This has taught me a lesson - never ever buy Netgear products again. They are a headache and a piece of crap (I could fill in an expletive here but it would cause the message to be deleted.) I only have several devices (1 computer, 1 wifi printer, chromecast, bluray player & a tv - not an exhaustive list of hardware which this router should be able to handle easily. By the way, I did as you had suggested - reload old fw and then add one device at a time and NADA. I asked for Netgear tech to call today, not a peep from them. I called in again, trying to reach the tech that I had been dealing with and I got a person saying she would relay the message and wait 24 hours for a call from a tech. GRRRRRRRRRRRRRRRRRRRRRRRRRRRRR!
- FURRYe38Mar 13, 2018Guru - Experienced User
How long have you had the router?
Hopefully they will call back.
Been some others experiencing recent FW update problems. If you don't any any response back from phone support, I would send ChristineT a PM.
Good Luck.
- JamesGLMar 19, 2018Master
Hi ninja661,
Can you provide me the case number that you have from support team?