iOS 7 breaks Genie Airprint

Forum is user to user ONLY

Put trouble ticket in using portal at my.netgear.com , continue to work with them.

Forum will not going to have solution for things are not working and may need new updates

Although I don't know that much about Apple stuff and it could be like you said a compatibility issue with IOS 7. If you haven't rolled back to an earlier version of Genie, you could try the solution found here. Read to the bottom of the thread.

Otherwise, like June mentioned, submit a ticket here.

So Apple rolls out iOS 7 and something gets broken. How do you decide it's Netgear's fault that something was broken? Could you explain your rationale?

You an roll back a app in ios7. Unless you roll back iOS 7 to 6 entirely


It is possible that there might be new version coming up as many of apps are updates to new design so I would keep checking App Store if you have not chooses to automatocu updates the apps

For the past few days it automatically updates my phone

I think the real issue it that iOS7 is not compatible with the current Genie program for windows or the existing Genie App for iPhone. iOS7 is 100% AirPrint capable. It is ridiculous to spend time futzing with an application to make an older device do something it wasn't intended for. All of the current network printers available from HP and Epson are AirPrint capable. Even the higher end models can be had for under $200 dollars. Built in webserver, easy to configure and manage. One time set up and forget it. Do yourself and everyone in your household a favor. Buy a true AirPrint capable or network printer. Problem solved... Or suffer and wait until Netgear releases an update. Why subject yourself to further aggravation. I'm sure netgear is aware that Genie mobile for iOS7 is broken and that you can't print from a device running iOS7 to a printer that relies on Genie. USB printing via Genie is nothing more than a gimmick. I promise you will never look back. This investment pays for itself immediately.

That just rage people now you said that! Lol

FYI, Genie's Airprint feature works perfectly with a Canon MX880 WIRELESSLY, not needing USB, when using iOS 5 or 6 with iPad or iPhone. Still does. Only doesn't work with an iPhone that was upgraded to iOS 7. Yes, iOS 7 caused the problem...BUT, Netgear should update Genie to be compatible with iOS 7. No doubt they will, sooner or later.

Genie's Airprint feature is truly a terrific thing, turning our almost new but non-Airprint printers into Airprint-enabled devices. I have tried many apps to do this, none of which were reliable, and many of which didn't work at all. Genie's Airprint worked perfectly and transparently, and still does if we use devices running iOS 6 or 5. Why does everybody get so huffy when all I ask is that Netgear update Genie so the Airprint feature works with iOS 7 devices?

I do not believe anyone was getting huffy. For my part, I suggested reading a thread. Did you?

Yes, I read it. The problem is not solved by going back to previous Netgear versions; they all work well with iOS 5 and 6. Updating my iPhone to iOS 7 broke the Genie Airprint feature. The fix is for Netgear to update Genie to work with iOS 7, and I am sure that they will. Being able to seamlessly add Airprint capability to non-Airprint printers is a really valuable feature, and Netgear did it right. It works invisibly and without any futzing, in contrast to the many kludge apps that are available, which are unreliable, if they even work at all. An update to Genie to fix the iOS 7 incompatibility will be welcome. Please understand: With an office full of almost new printers, trashing them all to get the latest models with Airprint is not an attractive option. Genie's Airprint feature added Airprint to all our printers, with no complications or training of staff required...it just worked. Still does, except for devices running iOS 7. My mistake was updating my iPhone to iOS 7 too soon, but no problem, since all our iOS 5 and 6 devices still print just fine.

If a previous Genie version didn't help, I suppose the next step would be to submit a ticket here. While it is certainly possible that Netgear is aware of the incompatibility, by submitting a ticket perhaps you might be able to gauge their progress. Maybe you can ask or they will ask you to sign a NDA and assist in the development.

As I said, I don't know that much about Apple stuff. Because you have other working devices I suppose it might not be critical. But, can you rollback to IOS 6 or because IOS 7 is already installed, at this point it is better to wait it out?