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Forum Discussion
Live Parental Controls Stopped Working
3 Replies
I tried Genie on a Windows 10 machine with exactly the same results.
I tried creating a new opendns account, with 15 a character password with lots of character, symbols and numbers. Same results on all devices. The exact message I get in the Mac Genie application is:
Message when I try and log in
Message when I intentionally enter incorrect username or password
Hi fionncolvin,
1. Have you tried uninstalling and reinstalling the NETGEAR Genie apps/programs?
2. Have you tried doing a factory reset for the device?
Regards,
Dexter
Community Team
Hi fionncolvin,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
Model: Nighthawk X4S D7800
Firmware: V1.0.1.10
OS: iPad with latest Genie software and iMac (Sierra) with latest Genie software
I originally setup parental controls when I purchased the router, 4 months ago without incident. Recently it is no longer working.
The Web UI shows NOT ENABLED under the Parental Controls Icon
I can log into netgear.opendns.org in a web browser on either device with my credentials without issue. When I try and log in to Parental Controls in Genie on my iPad the UI just sits on Signing into OpenDNS... forever. In Genie on my Mac it tries to log in and then returns could not log in, check your internet connection. On both devices I get invalid user name or password if I intentially enter them wrong, so it is certainly communicating with the server.
I expect it's something wrong with my Router, but no idea what to look at. Any advice would be appreciated.