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Forum Discussion

LPGC's avatar
LPGC
Follower
Oct 05, 2022

Model RAX48 - problem with Nighthawk

When I open Nighthawk, I see that the app connects to the router.  Then a few seconds later, I get the "Unable to Connect to Router" message. I do not know why this is happening, as it seems to be co...
Apps
Troubleshooting
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Oct 05, 2022

Are you referring to the Nighthawk app? 

What mobile platform are you using? Apple or Android? If apple, disable WiFi Private IP address on the phone:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message

 

Ensure Local Network is enabled under the NH app as well:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

 

What FW is loaded on the router?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?