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Forum Discussion

Gaseousroom3's avatar
Gaseousroom3
Follower
Jan 16, 2016

N750 (Model: WNDR4300) Parental Control Issue

alrighty, so ive contacted OpenDNS support 3hrs ago - havent responded.

^ some back story

 

So now to my problem, I did the parental controll feature but now i want it off. its terrible tbh

Its been blocking Services like - support.google.com, gmail.com and other REALLY important sites to me

now before anyone says (disable it or change your filter config) i have

even when i turn off the Parental control it STILL  blocking sites, kinda irritating 

I like Netgear but after this idk anymore ;-; i might go back to Asus routers instead like ive had in the past

-- To  sum up my problem in a quick version --

 

I disable Parental Control, Still blocking sites

i want to remove it totally, will resetting my router to factory settings fix this? and what might it break ??

Genie

3 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Jan 17, 2016

    Hi @Gaseousroom3,

     

    1. Try performing a power cycle (turning off and on) on the router.

    2. If a power cycle does not resolve the issue, please perform a factory reset.

     

    Resetting the router will delete your configuration. You will have to reconfigure the router or restore a backup configuration file. You may refer to the links below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/24231

    http://kb.netgear.com/app/answers/detail/a_id/9665

     

    Regards,

     

    Dexter

    Community Team

     

    Dexter

    Community Team

    • FrUSA's avatar
      FrUSA
      Aspirant
      May 11, 2016

      We installed a prior model and had an issue with the Parental Controls on OpenDNS with the Genie not talking to OpenDNS. Now, the whole reason we got this router was to provide these controls, BUT the Genie does not talk to OpenDNS. No matter what, we cannot access the bypass accounts or get the proper setup using the Genie. It simply will not access. Most frustrating.

       

      It would seem the Genie software (which we updated), is the issue, since it will NOT communicate with OpenDNS. 

       

      WTH?

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        May 17, 2016

        Hi FrUSA,

         

        1. What is the firmware version of the router?

        2. Are you able to sign in to your OpenDNS account through the NETGEAR Genie on any/all of your devices?

        3. Did you already have an OpenDNS account or did you sign up through the NETGEAR Genie program/app?

        4. If you check the router UI, are the DNS values set to 208.67.222.222 and 208.67.220.220?

        5. If you are able to sign in to your OpenDNS account through the NETGEAR Genie, does the issue (filtering is not working) affect all devices?

         

        Regards,

         

        Dexter

        Community Team