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JJ77's avatar
JJ77
Tutor
Dec 14, 2019
Solved

NETGEAR APP

I can access the router on line, but the app does not take the same name and password and will not connect? The router 

  • Fixed it this morning. REBOOTED router again and app found it! Thanks again for your interest in my problem!!!

13 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User

    JJ77 wrote:

    I can access the router on line, but the app does not take the same name and password and will not connect? The router 


    Can you take us through this in a bit more detail?

     

    What do you mean by "can access the router on line"? With a wired connection and a browser? Something else?

     

    Which app?

     

    Remember, mobile devices have to connect to the wifi before you can begin to manage the browser.

     

    • JJ77's avatar
      JJ77
      Tutor

      On line through browser (wireless) with laptop.   The other access that is not working is the nighthawk app on my iPad. Was working previously? Had a problem with my modem that Century link walked me through a fix which required restarting modem/router. Everything else works fine, but NETGEAR app could not connect with my name/password. I uninstalled and reinstalled app, but still says name password not valid?  Thank you for your reply

      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User

        JJ77 wrote:

        Everything else works fine, but NETGEAR app could not connect with my name/password.


        There are several passwords you could use. The one that connects to the wifi, the one that gets into the router's controls and the pair for MyNetgear that allow you to use remote control.