I've been using this off and on for a few years. Just tried to bring up the Netgear Genie app and it did not respond. The wireless router is working fine. I have a Win 7 desktop PC as the main computer, all up to date.Can I uninstall and reinstall the Network Genie without disturbing the settings on the WNDR4500 (N900) router? Is it that simple a fix?

Hi ralphfur, Yes, there have been several reports that the latest version encounters an issue with Windows 10. As a work around, you can install the older version using the link below. http://files.netgear-support.com/go/?a=d&i=Nouncx3OlX Regards, Dexter Community Team

Hi ralphfur, No need. Engineering was already made aware of this. I recommend keeping an eye out for the next update for the NETGEAR Genie program. Regards, Dexter Community Team

Hey Lsbcal,you should be able to. The genie is just an app that has access to the router. It doesn't hold your router settings. I think you're good with uninstalling the genie and re installing it

Thanks for the reply Covillen. If there are no further comments to this in a couple of days (no hurry on this I guess) then I'll to the reinstall.

Today I uninstalled Netgear Genie and reinstalled it. Works fine now.

Netgear Genie app does not open | NETGEAR Communities

15 Replies

covillen1
Apprentice
Oct 08, 2014
Hey Lsbcal,

you should be able to. The genie is just an app that has access to the router. It doesn't hold your router settings. I think you're good with uninstalling the genie and re installing it
Lsbcal
Aspirant
Oct 09, 2014
Thanks for the reply Covillen. If there are no further comments to this in a couple of days (no hurry on this I guess) then I'll to the reinstall.
Lsbcal
Aspirant
Oct 11, 2014
Today I uninstalled Netgear Genie and reinstalled it. Works fine now.
covillen1
Apprentice
Oct 13, 2014
Lsbcal

Great Cool! I'm glad everything worked out!!!! :D
- Spanky48
  Aspirant
  Nov 02, 2015
  I am having a similar issue with my R6250. Whenn I try and open it I get a "Netgear Genie has stopped working" it goes out in windows and looks for a solution. Comes back with a no solution availablle. I have uninstalled and re-installed twice with no success......HELP
  - DexterJB
    NETGEAR Moderator
    Nov 03, 2015
    Hi Spanky48,
    
    Are you encountering the issue on a Windows 10 device? If so, you may use the download link below for the previous version (2.4.12) of the NETGEAR Genie program.
    
    http://files.netgear-support.com/go/?a=d&i=gRJKu6dWnB
    
    Regards,
    
    Dexter
    
    Community Team

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Netgear Genie app does not open