I have had no problem accessing the router through the browser. However, I wanted parental controls so downloaded the Netgear Genie app to my laptop. Each time I open it, it stops working almost immediately.

Hi, On my Windows 7, the app crashes as well. Opening the debugger, and inspecting the stack pointed to NETGEAR_PLC_L2_API.dll. However deleting the file caused no change in the behaviour.I am running the NETGEAR Genie v2.4.1.0. After deleting the above file, the app did not crash.

Hi dmowbray, We are already aware of this issue and we are working on a fix. In the mean time, you can refer to the download link below for the previous version (2.4.12) of NETGEAR Genie. http://files.netgear-support.com/go/?a=d&i=pQOlhX1L3F Regards, Dexter Community Team

Same issue. Genie has stopped working. Cannot access old version

OK, 2.4.12 appears stable. Any idea when the newer version will get replace with something that works?

Hi, I just want to update you on what is going on in the world of Windows 10 and the program you are suggesting everyone. The program that you link to people may only work with those who are running the newly installed Windows 10....But the build is 10240. That is the first released RTM build for the public. However, Windows has been given a huge update and there is a new build that was released in October I believe and that build is 10586. The reason why I mention this is the download link or any other "previous versions" of Netgear Genie application you give to the user in trouble, the program will not work due to the fact it does not work on Windows 10 Build 10586. I know this because I recently installed Windows 10 Build 10240, installed "Netgear Genie" and it worked as mentioned. I then updated to Build 10586, It did not work anymore. I uninstalled the program, reinstalled it using this link: http://netgear.com/home/discover/apps/genie.aspx and it "did not" work. I also tried various methods I found of yours on the forums....again, they did not work. So I did a clean install of Windows Build 10586. The Genie App regardless of which version and which method, it does not matter which method...that I stress; does not work. So the only solution for this is to write up the Genie app so it works with all newer builds of Windows 10. Otherwise, the router will be accessed via IP address. So Please Dexter JB, would you be so kindly to take this humble info I gave to you and find solutions for the Genie App that "will not" work on "Windows 10 Build 10586 or higher"? I do what you do know as well, Build 10586 is not an insider preview or beta build for Windows 10. It is an update for Windows 10 and that would be equivalent to Windows 7 updating to Windows 7 SP1 or Windows 8 to Windows 8.1.

Netgear Genie Crashes | NETGEAR Communities

69 Replies

netwrks
Master
Jul 30, 2015
There are many post about running Genie on laptops, and the type of issues user's experience, one is what you are expereincing, and an other big one, is it can actually effect the performance of the router. If I were you, I would uninstall the Geneie app, from your laptop.
dmowbray
Aspirant
Oct 08, 2015
Genie has been working fine on my Lenovo Carbon XI even after I upgraded to Windows 10 from 7. Today (9 Oct 2015) Genie informed me that an update was available -- it even said the update added Windows 10 compatibility. Well guess what. Now the program crashes on start every time. I get the message "Genie has stopped working, Windows is looking for a solution". Anyone know if there is a way to roll back to the previous, NOT IMPROVED FOR WINDOWS 10 verision, so I can run it on Windows 10?

Cheers
David
- DexterJB
  NETGEAR Moderator
  Oct 08, 2015
  Hi dmowbray,
  
  We are already aware of this issue and we are working on a fix. In the mean time, you can refer to the download link below for the previous version (2.4.12) of NETGEAR Genie.
  
  http://files.netgear-support.com/go/?a=d&i=pQOlhX1L3F
  
  Regards,
  
  Dexter
  
  Community Team
  - dmowbray
    Aspirant
    Oct 09, 2015
    Thanks for this information. I have installed the older version and it is working again.
    
    David
D3vil
Initiate
Nov 30, 2016
Hi,

On my Windows 7, the app crashes as well. Opening the debugger, and inspecting the stack pointed to NETGEAR_PLC_L2_API.dll. However deleting the file caused no change in the behaviour.
I am running the NETGEAR Genie v2.4.1.0. After deleting the above file, the app did not crash.

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Netgear Genie Crashes