Netgear Genie is not showing connected devices.

Question

I have a&nbsp;Nighthawk X4 R7500v2 router with firmware V1.0.3.4. &nbsp;When using the Netgear Genie Network Map from my iPad I only see the iPad as connected. &nbsp;However when using the Genie from my laptop I see all the devices on my network. &nbsp;&nbsp;This used to work until that last firmware upgrade a month or so ago. &nbsp;Anyone else experiencing this issue?&nbsp;Thanks.....

DexterJB · Answer

Hi maz1991,

&nbsp;

Let me check on this.

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

DexterJB · Answer

Hi maz1991,

&nbsp;

1. What version of the NETGEAR Genie app do you have installed?

2. Have you tried uninstalling and re-installing the app?

3. Does the issue persist on other iOS devices?

4. Are you logged in on the app before viewing the network map?

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

DexterJB · Answer

Hi maz1991,

&nbsp;

I would like to follow up and check if you are still experiencing the issue.

&nbsp;

Regards,

&nbsp;

Dexter

Community Team

maz1991 · Answer

Yes the issue is still happening.App version. 2.4.38Yes I have removed app and reinstalled on both my ipad and iphone.Happens on ipad and iphone6.Yes Im logged into app prior to viewing.ThanksMark

Lbolin4 · Answer

Please help me set up my wireless Netgear AC 1200.model R6220.i dont no where my password key is.it says 3 are programed in..which and where is the one i use??? Or can i make a simple one.i am handicapted and not good on my cell.i have all hooked up right but excede said call u to see where the password is ?? THANK U.LINDA

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Netgear Genie is not showing connected devices.

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