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Fastgz's avatar
Fastgz
Aspirant
Apr 21, 2017

Netgear Genie Keeps Crashing

Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000
Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06046250
Exception code: 0xc0000005
Fault offset: 0x0027c526
Faulting process id: 0xb14
Faulting application start time: 0x01d2ba3661d38a2e
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll
Report Id: aeb7c59f-b445-4b2b-b29a-859a2ac31340
Faulting package full name:
Faulting package-relative application ID:

App
crash
Genie
windows

4 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 25, 2017

    Hi Fastgz,

     

    1. What is the model number and firmware version of your device?

    2. Have you tried re-installing the app?

    3. What is the operating system of your computer?

    4. Does the issue persist on your other devices (Windows, MAC)?

     

    Regards,

     

    Dexter

    Community Team

    • Fastgz's avatar
      Fastgz
      Aspirant
      Apr 26, 2017

      Firmware Version
      V1.0.3.36_1.1.25            Nighthawk X6 R8000      

       

      Yes Ive reinstalled the app Im using windows 10 pro the issues happens to all other devices windows.

  • CassAttack19's avatar
    CassAttack19
    Aspirant
    Jun 20, 2017

    My Netgear Genie contiues to crash (around six times today so far). It looks like in prior threads this has been an issue since 2013? Also, the link has expired and cannot download the older version.

     

    I am using a MAC laptop.