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Forum Discussion
Netgear Genie message: has stopped working on windows 7
Anyone run into a message from Windows that Genie has stoppd working and check online for solutions:
Details ...
Problem signature:
Problem Event Name: APPCRASH
Application Name: NETGEARGenie.exe
Application Version: 2.4.1.0
Application Timestamp: 00030000
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 706e7075
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I think my router has hit the dust.
5 Replies
Hi GoldBeachBiker,
1. What is the firmware version of the router?
2. What is the app/program version that you have installed?
3. Please try uninstalling and re-installing the app.
4. Does the issue persist on your other devices?
Regards,
Dexter
Community Team
Hi GoldBeachBiker,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community TeamThe router is excellent! I am quite satisfied with it. The Genie is a hopelessly ineffective and poorly constructed piece of software. Nothing but problems with it. I would encourage you to visit the reams of comments on various threads (including this one) showing displeasure with it. Netgear can do better. Your IT people can do better, one would think.
