Netgear Genie MS Visual C++ Runtime Error

Question

Now that all is up and running from a less than perfect installation on Thew Nighthawk X6 R7900, I do have a question about an issue that keeps recurring. If I leave the PC for a while, I get the following runtime error in a dialogue box:

MS Visual C++ Run Time Library. Runtime error! Program C:\.....netgeargenie.exe. This application has requested the Runtime to terminate it in an unusual way. Please cvontact the application's support team for more information.

Any suggestions how to rectify this error.

Thanks

Bruce

ElaineM · Answer

Welcome to the community, raydeo

&nbsp;

This is the first time I have heard of this error.&nbsp;

What's the Genie version installed on your computer? Also what's the OS of your PC?

Have you tried uninstalling and reinstalling the Genie?

raydeo · Answer

Hi Elaine, Network Genie is V2.4.36 running on a Dell PC with Windows 10 Pro V1607. No I haven't tried uninstalling and reinstalling and will give it a try.

This error comes up after Network Genie has been minimized and has been running for a while.

Thanks

Bruce

ElaineM · Answer

Thanks! Feel free to give us an update as soon as you have reinstalled it.&nbsp;

DarkOneX · Answer

I have this same issue, just got my Netgear Nighthawk R7000 yesterday and set it up last night and installed the Genie software on my Windows 10 laptop and the software runs for maybe 20 min or so then crashes with the same runtime error. &nbsp;

raydeo · Answer

No change after uninstall and reinstall. For instance, I started Network Genie&nbsp;first thing this morning and now four hours later have the runtime message with the app cancelled. Malwarebytes did a scheduled scan earlier so not sure if these two programs conflicted.

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Netgear Genie MS Visual C++ Runtime Error

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