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jjdonahue's avatar
jjdonahue
Aspirant
Oct 21, 2015

NETGEAR Genie Parental Control by Device has no effect

In NETGEAR Genie Network Map I see all the attached devices

I rightclick my son's and daughter's devices - set Parental Contols Filtering to HIGH

However i see no effect.  Obvious adult sites are not filtered

I've rebooted the router and the devices

 

I'm not using  the bypass account.   I hope the answer isnt to install the bypass app on every device that uses my network

 

Devices Ive tested to no avail:

 

Nook

iPhone 5s

iPad mini

 

 

 

Genie

6 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 22, 2015

    Hi jjdonahue,

     

    1. Are the sites still coming through?

    2. Make sure that the DNS settings of the router are set to the OpenDNS. If not, you can have it manually set to 208.67.222.222 and 208.67.220.220 respectively.

     

    Regards,

     

    Dexter

    Community Team

    • jjdonahue's avatar
      jjdonahue
      Aspirant
      Oct 22, 2015

      Thank for the reply

      Yes - still no filtering is apparent on any of 5 devices I'm testing  (iPhone 4 and HP Windows 10 laptop added to my test list)

      Because its all devices on my network, Im convinced its a central set-up issue

       

      On my router - the primary DNS and Secondary DNS are the IP addresses you list above

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Oct 23, 2015

        Hi jjdonahue,

         

        1. What is the model number of the NETGEAR device?

        2. What is the firmware version?

        3. Have you tried resetting the device?

         

        Regards,

         

        Dexter

        Community Team