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Forum Discussion
Netgear Genie Still Crashing
Netgear Genie crashes EVERY time it is launched within seconds of running the desktop app (Win7) ... just like myriad other users of this (poor) desktop app:
Faulting application name: NETGEARGenie.exe, version: 0.0.0.0, time stamp: 0x501f2662
Faulting module name: SvtNetworkTool.dll, version: 0.0.0.0, time stamp: 0x507d1e59
Exception code: 0xc0000005
Fault offset: 0x000014ad
Faulting process id: 0x20c0
Faulting application start time: 0x01d3858bfc9e24b5
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\SvtNetworkTool.dll
Report Id: 3ba65cb5-f17f-11e7-8629-864332c57706
Given the problem has existed for YEARS in various forms, is there any full and complete solution ... yet!!!?
Regards,
Stephen E Crane.
5 Replies
If you want to work out how to fix it, the first thing to do is to tell us which Genie you are talking about. (Netgear has three or four different Genies.) Then tell us which version you run.
The latest version of the Windows desktop standalone Genie is 2.4.50. Unfortunately, Netgear is not good at telling people about newer versions so you may have an old one.
By the way, is there any reason why you posted in the Powerline Networking section rather than the "apps" section? Home Networking Apps - NETGEAR Communities Could that be yet another Genie?
- Well, that’s nice and confusing isn’t it?
As with any app that I employ, it would be latest appropriate version as downloaded from the manufacturer’s website.
It was posted in the Powerline section because that was the environment I was attempting to monitor/control. Given, as you say, there appear to be multiple versions of this app, the one I had downloaded was appropriate to this environment, and therefore I sought assistance of the community/moderators who would understand that environment, rather than talking about a simple piece of failing software.
I’m currently away from home using my iPhone to respond; ergo, having just consulted the net gear website, I have concluded that the app is v3.1.0.4_230-10802-06, though I also attempted to employ v2.2.27.1_230-10802-07 as well, but with similar outcomes. However, when I return home and have the time, I will let you know which version was last failing. to be honest, it no longer matters as much as I did what most people seem to have done: I simply used another manufacturer’s utility to administer this environment! That worked first time.
As an ex-ICT professional, having attempted to resolve this matter myself, by looking online and through the myriad Netgear forums, it is clear that these unreliable software issues have been going on for quite awhile, so it is clear that Netgear’s Developers have engineered an app which has some inherent flaws in it. Their testing and quality control needs to be improved and not the quality (or location) of the feedback elicited from their customers.
steveecrane wrote:
....I sought assistance of the community/moderators who would understand that environment, rather than talking about a simple piece of failing software.This is essentially a user-to-user forum, with some input from a small band of Netgear people.
