I have a windows 10 computer with a R8000 router. I am trying to logon to it from Genie, but it states "Login Failed. The router Response timed out". However, I can logon with the same user name and password in Chrome / IE. I deinstalled and reinstalled the Genie Software and still no luck. Any Suggestions?

Try feeding the router's IP address into the (desktop?) genie. The genie is a flaky beast at the best of times.

I have checked the box for router IP address and that did not work. I did power cycle the router and that worked. ONCE! I can not longer get into the router again.

You can find the IP address by using a small Windows thingy called ipconfig from a Command prompt and looking for the default gateway.

I am not sure what you are trying to tell me what to do. I am familair with IPconfig, but only getting my IP address. Is there command line switches you want me to use?

Sorry just checked again. The default gateway is 192.168.1.1.

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11 Replies

michaelkenward
Guru
May 10, 2017
Try feeding the router's IP address into the (desktop?) genie.

The genie is a flaky beast at the best of times.
- Thisisme118
  Aspirant
  May 10, 2017
  I have checked the box for router IP address and that did not work. I did power cycle the router and that worked. ONCE! I can not longer get into the router again.
  - michaelkenward
    Guru
    May 10, 2017
    You can find the IP address by using a small Windows thingy called ipconfig from a Command prompt and looking for the default gateway.
Cdric
Aspirant
May 22, 2017
Hello, with my R8000 I have same trouble as you with my iphone. It appears since I update the firmware of the routeur from 1.0.3.36 to the same you have.
Web works well fortunately but the application works only once after rebooting routeur. And when it works once, the map is false I have 9 stuff connected but show me only my phone... Nothing to do appart to wait a correction from Netgear on the application I guess...

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