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Forum Discussion
Netgear USB Control Center MacOS Big Sur
Dear community,
After updating my iMac to 11.0.1 (Big Sur) the Netgear USB control center fails.
It spits out the following message when starting up the application: "Installation of the control center was not completed, please try again"
So far I have tried to restart the computer and also reinstalled the USB control center (Latest version available), no changes at all...
Any advice to fix this? Or is this a compatibility issue with the latest IOS version (released 12-Nov-2020) and should I just wait for a version update from Netgear?
Regards,
Jos
26 Replies
I got same error: USB Control Center is not correctly installed. Re-install do not solve problem. It happen after system upgrade to big sur.
I am having the same problems.
The firmware will not install.
Same issue here with v3.1. We need an update asap.
Cheers!
Contacted Netgear for support, this is their reply so far:
Going back to the reason for your contact, as I understand, the Netgear USB Control Center (v3.1) does not work after you have installed macOS 11.0.1 (Big Sur). Let me inform the right department about your concern. Please give me 24-48 hours. I will immediately update you once I receive a response from them.
...and probably never heard back from support. lol
I doubt they will care about this issue, to be honest.
JosHoeben wrote:Contacted Netgear for support, this is their reply so far:
Going back to the reason for your contact, as I understand, the Netgear USB Control Center (v3.1) does not work after you have installed macOS 11.0.1 (Big Sur). Let me inform the right department about your concern. Please give me 24-48 hours. I will immediately update you once I receive a response from them.
- Let's see, just asked them for an update...
Do we have any news on the update status? Ways to make it work?
I recently updated to Big Sur and ran into the same issue.
I tried calling NETGEAR and was rudely shut down because my warranty expired.....
No support, no updates. KMA.
I doubt someone from Netgear actually looking into these community posts. Don't keep your hopes up, people.
- Another update from netgear.
They had some issues and didn't manage to release last year. They are trying to release it by the end of this month.
JosHoeben wrote:
They are trying to release it by the end of this month.With luck they will fix it before Apple breaks things again.
Great to have these reports. Thank you.
So...
What progress has been made yet?
Same Question here
Short update:
Today my 5th support ticket was created by netgear, still no solution available.Follow-up is really slow.
Regards
I just ran into the same problem on Big Sur with an old 4300 router. Looking forward to the update.
zacklne wrote:
I just ran into the same problem on Big Sur with an old 4300 router.
What's that? Not a recognisable Netgear model.
If it is an "EOL" job it may never happen.
As of June 27, 2021 still not fixed, also done't work on Mac OS 10.15, Catiliana.
Netgear is a good hardware company with a complete clown show for support, software design, and intuitive user experience.
After sever crashs on this 8 month old router, the foreign tech support worker with marginal English tried to sell me "premium" tech support, then told me "no not use the phone app, do not use the phone app" to set up your router, the opposite of the instruction that came in the box with the router.
According to Netgear's app and brower software my router was up to date on it's firmware, which wasn't true because their website had a newer version.Attempting to change my router user name I'm not stuck in a loop were it keeps asking for my password but doesn't recognize it. Looking forward to a hard reboot and having to start over again.
This is the type of quality work and design I would have expected in 2010 for a Window's product.
Poor customer service, poor documentation, poorly designed and unreliable software other than that, excellent job Netgear.
RonDFW wrote:
After sever crashs on this 8 month old router, the foreign tech support worker with marginal English tried to sell me "premium" tech supportMany reports here of that sort of behaviour are down to someone ringing a number they find using Google. The "support worker" is then nothing to do with Netgear. Many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
There is no phone support for Netgear.
RonDFW wrote:
...then told me "no not use the phone app, do not use the phone app" to set up your router, the opposite of the instruction that came in the box with the router.
Again, maybe a sign that it wasn't official Netgear. But experienced users also caution against using apps. Too dumbed down and inflexible.
RonDFW wrote:
Attempting to change my router user name I'm not stuck in a loop were it keeps asking for my password but doesn't recognize it. Looking forward to a hard reboot and having to start over again.
I can't tell what you mean by "router user name". If you mean the "admin" username, you can't. It is fixed.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.1) If you file a warranty claim at netgear.com you are sent a notification that includes a case # and a phone number and instructed to call within 48 hours. Netgear then offers you paid tech support.
2) Netgear provides free tech support for a limited number days from you purchase and registration, they then offer extended tech support for a fee.
3) Posting incorrect information and expressing a opinion about things you don't know about isn't helpful
michaelkenward wrote:
RonDFW wrote:
After sever crashs on this 8 month old router, the foreign tech support worker with marginal English tried to sell me "premium" tech supportMany reports here of that sort of behaviour are down to someone ringing a number they find using Google. The "support worker" is then nothing to do with Netgear. Many scam sites out there that try to look like Netgear but in reality are dodgy operations that can damage your network and your bank balance.
There is no phone support for Netgear.
RonDFW wrote:...then told me "no not use the phone app, do not use the phone app" to set up your router, the opposite of the instruction that came in the box with the router.
Again, maybe a sign that it wasn't official Netgear. But experienced users also caution against using apps. Too dumbed down and inflexible.
RonDFW wrote:Attempting to change my router user name I'm not stuck in a loop were it keeps asking for my password but doesn't recognize it. Looking forward to a hard reboot and having to start over again.
I can't tell what you mean by "router user name". If you mean the "admin" username, you can't. It is fixed.
You have joined in on an existing conversation that may or may not have anything to do with your problems.
There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.
If you do want help with your problem, check previous stuff that may be related then start your own discussion.
.4)Bless your heart.
