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Forum Discussion

emjaay's avatar
emjaay
Guide
Sep 29, 2017

Having the same issue on MacOS High Sierra . Tried uninstalling and installing again but in vain . Following error if i try manually from console ,

/Applications/NETGEAR/NETGEAR\ USB\ Control\ Center.app/Contents/MacOS/NETGEAR\ USB\ Control\ Center ; exit;
[Info] Software Version: 1.02.71
2017-09-29 11:10:06.830 NETGEAR USB Control Center[68096:1199139] Mac Version: 10.13.0
2017-09-29 11:10:06.830 NETGEAR USB Control Center[68096:1199139] main
2017-09-29 11:10:06.831 NETGEAR USB Control Center[68096:1199139] GetIPAddressesByOTA
2017-09-29 11:10:06.831 NETGEAR USB Control Center[68096:1199139] MacIPAddress=127.0.0.1
2017-09-29 11:10:06.831 NETGEAR USB Control Center[68096:1199139] MacIPAddress=10.67.120.34
[NetUSB] IOServiceGetMatchingServices err: 0
[NetUSB] IOServiceOpen err: 268435459
NetUSBInit() failed!
2017-09-29 11:10:06.837 NETGEAR USB Control Center[68096:1199139] ThisLanguage: en-IN
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.1.1/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.1.1/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Resources/Exceptions.plist'
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.1.1/Common/ChunkCompression.cpp:50: Error: unsupported compressor 8
/BuildRoot/Library/Caches/com.apple.xbs/Sources/AppleFSCompression/AppleFSCompression-96.1.1/Libraries/CompressData/CompressData.c:353: Error: Unknown compression scheme encountered for file '/System/Library/CoreServices/CoreTypes.bundle/Contents/Library/AppExceptions.bundle/Exceptions.plist'
[Info] Mac Version: 10.13.0
2017-09-29 11:10:06.926 NETGEAR USB Control Center[68096:1199139] [Info] Mac Version: 10.13.0
PlayToPC = 0, PlayToWAA = 1
WAAThreadStart Start

Please give a fix soon..

 

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 02, 2017

Hi all,

 

Let me check on this.

 

Regards,

 

Dexter

Community Team

  • onewarmline's avatar
    onewarmline
    Tutor
    Nov 09, 2017

    Same -- the already-terrible Netgear USB control app is now completely non-functional following upgrade to OS10 High Sierra. 

     

    It would be really nice if Netgear would take the time to make the router's USB functionality accessible for Mac users, in a way that doesn't involve a shockingly buggy app that looks like something from the 1990s. C'mon.

     

    Anyway, what did you find out from Netgear? 

     

    thx

    • papa43's avatar
      papa43
      Tutor
      Nov 09, 2017
  • westanney's avatar
    westanney
    Aspirant
    Nov 12, 2017

    Anyword yet?   I am having this issue on two MacBook Pros....

     

    Thanks

  • emanon's avatar
    emanon
    Tutor
    Nov 25, 2017
    DexterJB wrote:

    Hi all,

     

    Let me check on this.

     

    Regards,

     

    Dexter

    Community Team

    Any word on a resolution? 

    • ddreggors's avatar
      ddreggors
      Aspirant
      Nov 27, 2017

      Same issue here, upgraded to High Sierra and now the NETGEAR USB Control Center fails to open with message "Installation incomplete".

       

      Can we get an update or some word on an upcoming update please?

  • onewarmline's avatar
    onewarmline
    Tutor
    Nov 27, 2017

    Hi Dexter,

    Can you please give us an update on this?

    thanks.

     

    • emanon's avatar
      emanon
      Tutor
      Nov 28, 2017

      I talked with Netgear support yesterday about this issue because my R7000 won’t recognize my printer via USB. Both my iMac and MacBook are running High Sierra and the NETGEAR USB Control Center won’t completely install. It tells me “installation incomplete” please re-install. I allowed the support rep to remotely access my computer so that he could see what’s happening. He deleted the bad installation then uploaded his own installation. However he received the same error message. He then got second level support on the phone with us and they asked a bunch of questions then stated that Control Center is not supported in High Sierra (well no Schitt Sherlock LOL) and they are aware. Second level guy stated that have numerous open cases for this issue and they have been working on a solution. However they have no estimated date of a fix. I am very disappointed with Netgear. I’m starting to wish I had purchased another brand. I am a Mac man and have never used Windows. This is the worse support I have ever experienced for my Mac devices.

      • RRM855's avatar
        RRM855
        Apprentice
        Nov 28, 2017

        Thanks for doing all that follow-up work. I cannot say it is any surprise. I have been disappointed with both the Netgear hardware and software from the outset. I only switched from the Apple TimeCapsule about 8 months ago to try to enhance wifi range, so this is my first forray from Apple hardware. Another reminder why I hate the Windows world. Setting up the Netgear I had flashbacks to a 1999 PalmPilot.

  • westanney's avatar
    westanney
    Aspirant
    Dec 16, 2017

    Ok thius is starting to get really irrating.  I have four computers, three have High Sierra and since I purchased my router three years ago I cannot even contact support without paying.  Can someone from NetGear please inform me how I can get anything that will work with High Sierra.  That or boxing day sales are coming in a couple of weeks.  If I replace my router, it will not be with a NetGear router.  I hate to be like that but.....