NETGEAR USB Control Center macOS High Sierra

Thanks for doing all that follow-up work. I cannot say it is any surprise. I have been disappointed with both the Netgear hardware and software from the outset. I only switched from the Apple TimeCapsule about 8 months ago to try to enhance wifi range, so this is my first forray from Apple hardware. Another reminder why I hate the Windows world. Setting up the Netgear I had flashbacks to a 1999 PalmPilot.

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emanon wrote:

I talked with Netgear support yesterday about this issue because my R7000 won’t recognize my printer via USB. Both my iMac and MacBook are running High Sierra and the NETGEAR USB Control Center won’t completely install. It tells me “installation incomplete” please re-install. I allowed the support rep to remotely access my computer so that he could see what’s happening. He deleted the bad installation then uploaded his own installation. However he received the same error message. He then got second level support on the phone with us and they asked a bunch of questions then stated that Control Center is not supported in High Sierra (well no Schitt Sherlock LOL) and they are aware. Second level guy stated that have numerous open cases for this issue and they have been working on a solution. However they have no estimated date of a fix. I am very disappointed with Netgear. I’m starting to wish I had purchased another brand. I am a Mac man and have never used Windows. This is the worse support I have ever experienced for my Mac devices.

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Tech support emailed me a new USB tool (2.4) to solve this issue and it worked.  I just printed using the printer connected via USB to my R7000. I also did a firmware update to V1.0.9.14_1.2.25 first. I don't know if the firmware update was needed for new UB tool to work but everything works now. Thanks Netgear!