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Forum Discussion
Nighthawk Android App
The android version of the Nighthawk app isn't connecting to the CAX80 Router. Whenever you try and login it says the router is unreachable despite it actually finding the router on first launch where it shows "We've Connected to your Nighthawk.
When you go past that screen to the Dashboard, it asks you to login and it says the router is unreachable.
I tried the iOS app and it works fine and I even used the web browser with success.
6 Replies
Be sure to disable WiFi Private IP address on the phone:
Also if your using a beta FW, possible that NG hasn't made the NH app compatible yet.
Try this and see:
If not, you'll need to wait till NG gets them working in sync.
- The iOS app works just fine so it has nothing to do with the firmware. Others seems to have reported a similar problem as well and they're on the stock firmware.
The support team provided me a firmware 5.1.1.2 to fix the issue with 5g connectivity on xfinity / comcast however ever since that day, specifically, the Android app will not connect to the router. iOS works just fine as does the web so I don't know what's different inside the Android app that would not allow it to connect.
I've tried uninstalling, clearing the cache and data in the settings, and all the usual debugging steps for an android app and nothing works.
