Nighthawk app broken

What mobile platform do you use? Apple or Android? 

If Apple, review this:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

Make sure local network is enabled on  Apple devices:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump-to/first-unread-message

Try this as well to see if it can get logged in:

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022

If all fails please submit a bug report:

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message

What router is it connecting to?

https://community.netgear.com/t5/Nighthawk-App/Android-Nighthawk-App-Login-Issues-on-AC-WiFi-5-Routers-Use-Web/m-p/2271387#M14911

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BMS99 wrote:
This app seems to be constantly failing on me. The error message is “Logon Timed Out”.

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Check these conversation:

Nighthawk App Logon Timeout - NETGEAR Communities

Can't logon to Orbi - "Logon timed out, please try... - NETGEAR Communities

They are just two of the oldest and longest running conversations in this saga.

We are all waiting for Netgear to fix the apps.

In the meantime, use the browser graphical user interface (GUI) as far as possible.

How do I install my NETGEAR router using the router web interface? | Answer | NETGEAR Support

Hello,

Simply turn off your device for some time and restart it again. Once the system loads again, launch the Nighthawk app on your device and try to log in to your router to see if the issue is still around.