Nighthawk app does not log into my Netgear Nighthawk R7000 router

Question

The issue started when I upgraded my phone to an Iphone 13 Max Pro, latest IOS. My Netgear Nighthawk R7000 firmware is current and up to date. My Nighthawk app is the latest release. I am able to login to my router using 192.168.1.1 and everything is working fine. I recently subscribed to Netgear Armor and the only way to enable the security feature on the router is through the app. Previously, when trying to install the app I would get login timed out, or router is off line. I then did a factory reset on the router and did a fresh install. It would go through the process, find the router, say cables are connected, but time out and say no internet connection. Where I then did the advanced install and provided, the ip address, subnet mask, DNS, etc. etc.. Same results. And before you suggest it I checked that the app was set to local network and turned off the Phones VPN setting. Same result. Finally I just logged back onto the router over the web and set the router back up. Everything is working as before, the router just says that Armor is not enabled! Firmware really needs to allow folks to toggle this on and just forget/ignore the app.

FURRYe38 · Answer

Be sure to disable WiFi Private IP address on the phone:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Try this as well:
https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-This/m-p/2216645/highlight/true#M14022

Joekidd · Answer

Yep forgot to mention it but did do it!

Joekidd · Answer

Saw the second post when researching the problem so both were a bust

FURRYe38 · Answer

What version of FW is currently loaded?&nbsp;
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
&nbsp;
If you reset the router and setup from scratch using the NH app, did you also power OFF the modem for 1 minute and back on as well?&nbsp;
&nbsp;
Might go ahead and submit a bug report too:
https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684/jump-to/first-unread-message

Joekidd · Answer

As I said in my post the FW is the current release. V1.0.11.136_10.2.120. Internet provider is xfinity, modem is a motorola model MB8600. And yes I cycled both the modem and router during the install. Turning off the router first, then the modem, waited 1 minute, turned on the modem and waited for it to finish connecting, then turned on the router, and connected my phone to the Netgear14 ssid.

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Nighthawk app does not log into my Netgear Nighthawk R7000 router

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